Indian technology company Information systems has expanded its strategic partnership with Posti, the leading provider of delivery and logistics services in Finland, Sweden and the Baltic countries.
As part of the engagement, Infosys will help Posti improve customer experience and operational efficiency while continuing to innovate, scale and grow its IT operations.
Adopting an AI-based approach
Infosys will adopt an AI-driven approach powered by Infosys Topaz, an AI-first offering that leverages generative AI technologies, to empower Posti with operational efficiencies and quality of service.
Additionally, Infosys Cobalt will leverage its Live Enterprise Application Management Platform (LEAP), a cloud-enabled platform, to deliver next-generation application management services for enterprises to accelerate their journey to the cloud and help drive business productivity.
Over the past five years, through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and enhance Posti’s ability to prevent and respond to cyber threats.
The company has helped Posti modernize consumer-facing front-end applications and replace legacy systems and processes.
Comments from the leaders
Petteri Naulapää, Chief Information Officer and Senior Vice President, ICT & Digitalization, Posti Group, said, “We are pleased to announce the renewal of our partnership with Infosys for another seven years. By leveraging the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer-centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, streamline our operations and strengthen our position as a leading delivery and logistics provider.”
Karmesh Vaswani, Executive Vice President and Global Head, Retail, FMCG and Logistics, Infosys, said, “Building on our growing presence in the Nordics and proven expertise in AI-driven transformation, Infosys is pleased to announce the renewal of our strategic collaboration with Posti. This expansion demonstrates our unwavering commitment to delivering next-gen services and solutions specifically designed to address the unique challenges faced by our clients in the Nordics. By leveraging advanced Gen AI along with our comprehensive digital suite, we aim to further boost Posti’s competitiveness in Finland, Sweden and the Baltics. This next phase of our work will enable Posti to not only become a leader in the logistics and e-commerce sector but a true digital pioneer in the Nordics.”
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