Deepinder Goyal, Founder and CEO of Zomato Ltd., strongly advised against using artificial intelligence (AI)-generated images for dishes listed on restaurant menus, citing reasons they were misleading, according to a post on the website. social X media platform on Sunday, August 18.
“One of the areas where we strongly advise against using AI is images of dishes on restaurant menus. AI-generated images of food and dishes are misleading and we have received numerous complaints from customers about this issue,” he said. Deepinder Goyalclaiming that the company uses AI to increase workflow efficiency, according to the post on the X platform.
Zomato Ltd shares closed up 1.89 percent. ₹264.50 after Friday’s trading session, compared to ₹259.60 at the close of the previous market.
At Zomato, we use various forms of AI to make our workflows efficient.
However, one area where we strongly advise against using AI is images of dishes on restaurant menus. AI-generated images of dishes and food are misleading, and we have received numerous complaints from customers about this… image.twitter.com/XXgSDGr6Aj
— Deepinder Goyal (@deepigoyal) August 18, 2024
Goyal highlighted that Zomato customers They have complained about this breach of trust, leading to more complaints, refund requests, and low ratings.
“Customers say this creates a breach of trust, leading to more complaints and refunds, and also lower ratings,” he said. Goyal in the mail.
Zomato boss further extended his speech to the partner restaurantsGoyal has requested that the use of AI-generated images be avoided for dishes listed on its menu with immediate effect. Zomato will “actively begin removing such images from menus by the end of this month,” the executive said, as brand You can detect AI images through automation.
The Zomato boss also extended a helping hand to restaurants, asking them to reach out to the support team to schedule a photoshoot, which will incur a transfer fee, according to a post on the X platform.
Goyal also warned the company’s marketing team about the “ban” that applies to them in the form of an instruction that will prohibit them from further using any form of AI-generated imagery. content From this day forward.
Most netizens appreciated Zomato Chief’s post on the X platform, with some even pointing out certain issues with multiple restaurants using the same images for their menu listings. itemsZomato responded to the post with an assurance that “this will be worked on,” according to a response on Twitter from the food delivery company.
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