“With the deadline for filing the tax audit report of September 30, 2024 fast approaching, taxpayers and practitioners are facing significant challenges due to persistent glitches on the Income Tax Department’s website. As the deadline approaches, the portal has seen increased traffic, leading to slowdowns and Technical problems “which are causing widespread frustration,” said CA Deepak Chopra, president of the Direct tax Karnataka State Certified Public Accountants Association (KSCAA) Committee.
What exactly is the issue that is preventing tax audit reports from being uploaded on the ITR e-filing portal?
The main concern is with uploading the tax audit report. Chopra told ET Wealth Online that the issue relates to “issues in uploading attachments of the audit report. The portal simply does not accept uploaded PDF files of balance sheets, profit and loss, etc.”
Karnataka State Certified Public Accountants Association (KSCAA)
Source: Karnataka State Certified Public Accountants Association (KSCAA)
Anita Basrur, Partner, Sudit K. Parekh & Co. LLP, told ET Wealth Online, “On September 18, 2024, the ITR portal was not operational throughout the day and data uploading could be done only late at night. These inconveniences put immense pressure on the tax auditor and the taxpayer.”
On 18 September, the portal was not operational for the entire day and data uploading could only be done late at night. These inconveniences put enormous pressure on the tax auditor and the taxpayer.Saurin Shah on X (formerly Twitter): “The situation of the Tax Audit Report is similar when trying from different browsers. Please see the screenshots taken at 19:26:13, 19:28:10, 19:29:39 and 19:31:17. Please take a look at it and do the necessary things so that it can be completed on time, please.”
CALIFORNIA. Ravi Agarwal on X: “Dear @IncomeTaxIndia @FinMinIndia @nsitharaman. We are facing an issue that attachments have not been uploaded while submitting tax audit reports for the last 2-3 days. Please look into the matter as it is already time and we are unable to upload any tax audit reports.”
Dhiraj Pareek in “I am unable to upload balance sheet and P&L while uploading 3cd 3cb. JSON file is uploading successfully. It has been 2 days. Please do the needful, otherwise extend the tax audit date immediately.”
“A critical issue affecting users is that the portal does not accept attachments while uploading tax audit reports. Difficulty in uploading attachments has become a major hurdle, adding to the stress and anxiety of meeting the tax audit compliance deadline,” said KSCAA’s Chopra.
The ITR portal is currently slow, the competent authorities report
CAs report that in addition to the failure in uploading the audit report, the ITR e-filing portal appears to be working slowly.
CA Chirag Chauhan, a practicing Chartered Accountant, says, “In our office, we were unable to upload tax audit reports on 18th September 2024 for the entire day and today at 12:20 pm on 19th September 2024, we are still unable to upload them.”
CA Sharan said on X: “Since yesterday, PDF files of PL BS cannot be uploaded in tax audit cases. Unreasonably slow. Problem with ITR portal. Clearing cache etc. not working.”
Chopra says the ITR portal might be running slow due to increased traffic due to the tax audit deadline.
“The slow functioning of the website and recurring errors have raised concerns among taxpayers and tax professionals. The slowness of the portal not only frustrates users but also raises fears of delays in filing returns, which could lead to penalties. As the deadline approaches, the increased traffic has only exacerbated the problem, prompting many professionals to call for immediate solutions,” Chopra said.
What experts suggest the government should do
Chopra advises taxpayers not to wait till the last minute to upload tax audit reports as the congestion in ITR is likely to worsen as the due date approaches.
“While taxpayers should strive to complete their returns before the deadline, it is equally important for the Income Tax Department to take appropriate measures to improve the bandwidth and capacity of the portal. The current technical challenges have highlighted the need for a robust digital infrastructure that can accommodate traffic spikes without compromising on performance. As the deadline approaches, all eyes are on the Income Tax Department to ensure a smooth and efficient filing process for taxpayers across the country,” Chopra said.
“I think the problem is due to inadequate infrastructure and hardware. The Income Tax Department should invest and upgrade its software and hardware to support the e-filing portal for income tax returns,” Chauhan said.
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