Delhivery, a Gurugram-based logistics services provider, has entered into a strategic partnership with Truecaller, a global platform known for verifying contacts and blocking unwanted communications.
The partnership aims to improve the efficiency and security of communications in the logistics sector. By integrating Truecaller’s Verified Business Caller ID solution, the logistics company seeks to address common issues such as dropped and rejected calls due to trust and context issues.
The move ensures that Delhivery customers receive more transparent and reliable communication.
Focused on improving confidence in commercial calls
Truecaller Verified Business Caller ID solution will help Delhivery build greater trust with its customers.
The solution improves brand visibility by displaying essential brand elements such as company name, logo, category and verification tick. This not only reassures customers but also helps them quickly identify Delhivery calls.
Truecaller’s system also allows customization of call reasons, ensuring that the purpose of each communication is clear from the beginning.
“Our strategic partnership with Truecaller is a step in ensuring efficiency and trust for our customers and their customers. The Truecaller Verified Business Caller ID solution helps us provide a better experience to our customers and our delivery executives while reducing costs. fraud and spam risks,” said Kapil Bharati, CTO of Delhivery.
Address logistics communication challenges
Serving over 33,000 businesses, including leading e-commerce platforms like Nykaa and Flipkart, Delhivery faces the daily challenge of ensuring seamless communication.
By implementing Truecaller’s technology, Delhivery aims to minimize communication disruptions that arise when calls are missed or rejected due to lack of context.
Truecaller’s customer experience solution further enhances Delhivery’s ability to personalize communication, making the logistics process smoother for both customers and delivery personnel.
The platform also reduces toll fraud and scams, addressing key security concerns in digital communications.
Priyam Bose, Global Head of GTM and Developer Products, Truecaller, said: “At Truecaller, we are dedicated to making communications secure and efficient for businesses. “Our Verified Business Caller ID solution is designed to build trust, allowing customers to recognize legitimate calls and provide significant value and protection to consumers.”
Disclaimer:
The information contained in this post is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the post for any purpose.
We respect the intellectual property rights of content creators. If you are the owner of any material featured on our website and have concerns about its use, please contact us. We are committed to addressing any copyright issues promptly and will remove any material within 2 days of receiving a request from the rightful owner.