Food delivery giant led by Deepinder Goyal Zomato has launched a new feature called “Order Scheduling”. The tool allows users to plan their food orders up to two days in advance, providing a new level of convenience for customers who need accurate information. delivery moment.
The feature is particularly useful for situations like office lunches, meetings, or even daily coffee routines, giving users full control over when their food arrives.
The feature, which is available in 35,000 restaurants across 30 major cities including Delhi, Bengaluru, Mumbai and Pune, aims to make food ordering more flexible and user-friendly, according to the company.
How does order scheduling work?
The Order Scheduling feature allows customers to schedule delivery times two hours to two days in advance, offering flexibility and convenience.
Users can access this feature under the ‘Schedule’ option under the Delivery tab of the Zomato app. Once a customer selects a preferred time slot, Zomato notifies them of available slots.
If the chosen time is full, an alternative time is suggested at checkout. Customers can add the food they want to the cart and confirm the scheduled delivery by selecting a time and date.
To change plans, Zomato offers a cancellation window that allows users to cancel their orders up to three hours before the scheduled delivery time.
Is it beneficial for restaurants?
The order scheduling feature is beneficial not only for customers but also for Zomato partner restaurants.
By allowing pre-scheduled orders, restaurants can better manage their capacity during slower periods, potentially increasing their steady flow of orders.
Zomato has structured the feature to fit seamlessly into the restaurant’s existing operations, so no additional training or process changes are required for staff.
Notably, restaurants can also choose which menu items are available for scheduled orders, allowing them to maintain efficient stock and preparation management. This helps reduce the chances of items being unavailable during peak or scheduled times, adding an additional layer of reliability to the service.
Ensure smooth operations with controls and safeguards
To maintain reliability and timeliness, Zomato has implemented specific security measures for order scheduling.
Only restaurants with a strong track record of on-time preparation and high availability have been included in this feature.
The Gurugram-based company provides proactive notifications to these restaurants ahead of the scheduled delivery time, ensuring they have enough time to prepare orders. Restaurants also have the option to control which items can be scheduled for pre-order, minimizing the risk of last-minute substitutions or shortages.
Zomato’s expansion strategy and its customer-centric approach
Zomato started testing the order scheduling feature earlier this year, initially focusing on select cities and high order values.
After successful testing, the feature is now available to a broader customer base across multiple cities and price points.
The launch reflects Zomato’s continued efforts to improve customer experience by adding flexibility and convenience to food delivery.
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