Microsoft (Photo: Shutterstock)
Microsoft said its cloud-based software suite was recovering after an outage affected thousands of its users on Thursday.
“We worked with the third-party Internet Service Provider (ISP) and confirmed that a change in their managed environment had an impact. The ISP reverted the change and we are now seeing signs of recovery,” the Microsoft services dashboard stated.
The Microsoft 365 productivity software suite includes Word and Excel, among other widely used tools.
The outage comes nearly two months after a faulty software update from cybersecurity services provider CrowdStrike affected nearly 8.5 million Windows devices, crippling operations in industries ranging from airlines and banks to healthcare.
Microsoft’s Azure cloud platform had said on Tuesday it was investigating customer reports of a potential issue connecting to Microsoft services from AT&T networks.
The telecom operator did not immediately respond to a request for comment on the outage.
Incident reports for Microsoft 365 dropped to about 1,700 as of 9:53 a.m. ET, after peaking at around 23,000.
Downdetector said it had seen more than 90,000 reports from users within the US for Microsoft 365 since about 7:45 a.m.
ET, with Azure, Teams, Xbox, Bing, and all Microsoft entities seeing elevated cases.
The platform, which tracks outages by collecting status reports from various sources, including errors submitted by users on its platform, said the outage appeared to be affecting other businesses as well.
(Only the headline and image of this report may have been reworked by Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
First published: September 12, 2024 | 21:25 IS
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