“This is the first time that independent India has seen such a push or focus on infrastructure development, both from the government and the private sector, such as road network, upgrading of railway stations, world-class airports, sports stadiums and convention centres,” he said. Mandeep LambaPresident and CEO, South Asia, HVS analogue rockwhile moderating the session.
Tourism in India to grow 300% year-on-year in 2023, says MakeMyTrip executive officer Rajesh Magow“We need to create awareness and change the perception of the country, because people (tourists) also care about safety and security.” Tourism in India is only at 85% of what it was in 2019 before the Covid pandemic, he said.
India currently receives around 9.8 million foreign visitors, compared with more than 11 million before the pandemic, he added. That figure also includes non-tourists, said Puneet Chhatwal, managing director and chief executive of The Indian hotel company. Ltd (IHCL). “At least half of them are people who come here on business, either as G20 delegates or for other reasons, as many international companies have offices in India,” he said.
The United States remains the largest source country for tourists, followed by the United Kingdom, Australia, New Zealand, Japan, France and Germany. According to payments firm Visa, which has anonymous access to the payment footprint of foreign travelers, these countries tend to spend more on jewelry and clothing.
“As health and wellness tourism is becoming popular among international tourists, leveraging the Ayush initiative can be a great opportunity for the government,” said Sandeep Ghosh, group country manager for India and South Asia at Visa.
“With the fleet size and network of Indian airlines increasing, airlines can become customer-centric by using AI,” said Neelu Khatri, co-founder, Akasa Air. “Customer care based on digitalisation and AI techniques… Can we create an AI mechanism for hyper-focused passenger services?”
Lakshyaraj Singh Mewar, promoter of HRH Group of Hotels, said that while leveraging AI and technology is important, hospitality is about connecting people.
“Talking about health and hospitality is something that can be touched, something that can be felt, something that can be seen,” he said.
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