IndiGo Airlines issued an apology on Saturday (September 7) after passengers on the Delhi-Varanasi flight were inconvenienced due to a malfunctioning air conditioning on the plane, leading to a chaotic situation. Several passengers were reported to have fainted due to the intense heat and suffocation, while others were seen using magazines to cool themselves in an alleged video that surfaced online.
Reacting to the incident, sources within IndiGo said that the air conditioning was working properly, however, a change in temperature caused the cabin to heat up, leading to panic among passengers.
What did IndiGo say?
“We extend our apologies for the inconvenience experienced on Flight 6E 2235 operating from Delhi to Varanasi on 5 September 2024,” read a press release from the airlines.
“The discomfort was attributed to fluctuations in cabin temperature, which were adjusted in response to passenger requests. Our cabin crew immediately provided assistance to the affected passenger to address the situation,” the statement added.
Video of the incident on Thursday on Flight 6E 2235 shows passengers in complete disarray.
Similar incident in June this year
A similar incident occurred on the Delhi-Bagdogra flight in June this year, when the air conditioning on an IndiGo flight stopped working for an hour. Elderly people suffered breathing difficulties due to suffocation. Outraged passengers said they felt as if they had been “kidnapped”.
Responding to all the chaos, IndiGo issued a statement saying, “IndiGo flight 6E 2521 between Delhi and Bagdogra was delayed due to high temperatures on the ground which hampered operations. IndiGo prioritises the safety of passengers above all else and is taking steps to enable an expeditious departure. Passengers are being provided with regular updates and we regret any inconvenience caused due to factors beyond the airline’s control.”
(With ANI inputs)
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