IndiGo offers Rs 2,450 in compensation for lost luggage worth Rs 45,000

IndiGo’s lost baggage compensation fee is Rs 350 per kg. | Credit: Sanjay Rawat

Photo: PTI

KEY POINTS

  • Monik Sharma from Assam was the victim of the IndiGo services disruption caused by Crowdstrike on July 19.
  • The airline offered the passenger Rs 2,450 as compensation for the lost luggage as against his actual loss of Rs 45,000.
  • In case of loss or damage to checked baggage, IndiGo says you are only required to pay a fee of Rs 350 per kg.

With services running Microsoft Windows disrupted globally, air travel during the Crowdstrike Disruption Last month was pretty bad, but for one man from Assam who was flying IndigoThe nightmare is not over. Monik Sharma’s checked luggage, containing items worth around Rs 45,000, went missing during his July 19 flight from Calcutta to Guwahati – his compensation was only Rs. 2,450.

“The bag contained stuff worth $45,000 along with important documents like driving licence, PAN, Aadhar etc. It was checked in at Kolkata airport. It never reached Guwahati,” education entrepreneur Ravi Handa said in a statement. Publication X on behalf of his friend.

“How could it disappear into thin air? Were the bags escaping from the plane?” he asked.

According to the tweet, Sharma has contacted IndiGo regarding his lost luggageBut a month later he received a reply from the airlines, offering him compensation of Rs 2,450.

“IndiGo’s liability for lost or damaged checked baggage is limited to INR 350 per kg,” the budget carrier said. website says.

Handa, while acknowledging the airline’s compensation policy, said it only adds “insult to injury” as the monetary value of the lost belongings far exceeds what Sharma was offered.

Following its publication, which included a photo of the handwritten boarding pass Posted the night of the disastrous Crowdstrike update, an IndiGo representative contacted Handa about the complaint and offered to look into it again.

It is unknown whether Sharma received further reimbursement for his loss.

Indigo’s Blue Ribbon baggage protection service requires passengers to report lost baggage within four days of the loss.

“You will receive compensation of ₹19,000 for domestic travel and ₹66,000 for international travel if your baggage is declared lost or not returned within 96 hours from the time your flight lands,” the airline said. states.

Frequent travelers joined the online discussion about Sharma’s ordeal and advised people to never check in valuable items.

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