The company has a workforce of around 17,000 people in 240 cities and 1,200 restaurants.
Designed in consultation with a sign language expert, the first module focuses on the International Sign Language (ISL) alphabets, while subsequent modules focus on regular greetings and phrases that are key to maintaining a sign language conversation.
“Training is part of KFC India’s strategy kshamata program“which aims to nurture people’s potential and close the gender and skills gap,” KFC said in a statement.
Through this program, KFC aims to double the number of Hearing and speech impairment (SHI) employees by 2026.
This year, the company launched the first interactive sign language kiosk that allows people to learn how to order their favourite dishes from different brands and cuisines using Indian Sign Language. “One of the most important steps towards this is to spread the use of sign language and since 2021, our annual #SpeakSign campaign is focused on achieving this goal. This year, we are proud to announce that 100% of our teams will be trained in basic Indian Sign Language, making our restaurants across the country more inclusive,” Chopra said. KFC India’s franchise partners Devyani International Limited and Sapphire Foods India Limited have played a pivotal role in Kshamata’s journey, he said.
“Implementing mandatory sign language training is a forward-thinking approach that will help ensure we are fostering an environment across all our restaurants and offices where people with hearing or speech impairments, whether they are team members or consumers, can interact with confidence,” said Pradeep Das, CEO, KFC, Devyani International Limited.
Deepak Taluja, President and Managing Director, KFC at Sapphire Foods India Limited, said, “Implementing mandatory sign language training for all employees is a significant step and demonstrates how small but powerful changes can help businesses foster truly inclusive environments. At SFIL, we are committed to nurturing the potential of people with KFC Kshamata.”
Disclaimer:
The information contained in this post is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the post for any purpose.
We respect the intellectual property rights of content creators. If you are the owner of any material featured on our website and have concerns about its use, please contact us. We are committed to addressing any copyright issues promptly and will remove any material within 2 days of receiving a request from the rightful owner.