“We wish to reiterate that Ola Electric has a robust mechanism to address complaints raised regarding our vehicles. In fact, we would like to emphasize that out of 10,644 complaints we received from the CCPA, 99.1% of the complaints were resolved to the complete satisfaction of the customer under Ola Electric’s robust redressal mechanism,” the Bengaluru-based firm said in a regulatory filing on Monday.
The CCPA issued a show cause notice to Ola Electric last month for alleged consumer rights violations, misleading advertisements and unfair business practices. The advisory came amid a rise in customer complaints against Ola’s after-sales service, software glitches and hardware issues with its two-wheelers.
In a separate development, the Bhavish Aggarwal-led company also recently responded to a notice from the Automotive Research Association of India (ARAI), which questioned the pricing strategy of its S1 your flagship sale. . The notice noted discounts on the S1
Ola Electric clarified that it had not altered prices during its flagship boss sale and provided an invoice dated October 6 showing a discount of Rs 5,000 to customers. It also sent a screenshot of its app, confirming that the price of the scooter remained unchanged.
Amid a surge in festive season sales, Ola Electric saw its market share in the electric two-wheeled vehicle segment increased to 34.9% in the first half of October, compared to 28.7% in September. Other key players in the sector include Bajaj Cars, television motorsand Ather Energy, with market shares of 22.9%, 21.8% and 11.5%, respectively.
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In a bid to address concerns over after-sales service, Aggarwal announced plans last month to double the number of Ola Electric service centers to 1,000 by December under its Hyperservice campaign. Through its Network Partner program, the company also aims to add 10,000 partners in sales and services by the end of 2025.
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