An inevitable part of this story was fostering innovation through collaboration, which WTW achieved by distributing and increasing its operational presence in select locations globally; and also by focusing on its delivery centres, in particular, in India.
Accelerated growth and strong presence in India
Describing WTW culture
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“India, with its growing economy and vast pool of skilled professionals, represented an ideal enabler for WTW’s growth, simplification and transformation strategy,” said Sudhir Mahadevapura, Managing Director, India Global Delivery Centre.
He added: “Our operations and technology expertise is well established. We have been in the country for over three decades, servicing all aspects of the business and its functions. Over the years, we have experienced tremendous growth, most recently through the transformation programme. Our vision is to continue to build on this strong foundation and partner with WTW businesses globally to solve existing and emerging client challenges. Our immense subject matter knowledge, coupled with the depth and scale of talent present in the region, gives us the confidence to achieve this.”
WTW’s headcount has grown from approximately 3,100 to over 4,700 in two and a half years, with over 800 positions added through the transformation programme. Its Indian operations are spread across four locations – Mumbai, Gurgaon, Kolkata and Siliguri. India is also the third largest geography for its employees, including those in our broking and consulting business, based out of the US and UK.
Fostering a great work culture
A key factor in the center’s success has been its commitment to fostering a great workplace culture. WTW’s operations in India embody this spirit, creating an environment where employees are encouraged to innovate, collaborate and grow. The company believes that a positive workplace culture is essential to driving productivity and retaining top talent.
“Our inclusive and empowering work culture in India has been a cornerstone of our success. By prioritizing employee well-being and professional development, we have created a motivated and dedicated workforce that consistently delivers outstanding results,” added Sudhir Mahadevapura.
Looking to the future
WTW’s successful expansion into India marks an important milestone in its global strategy. The company remains committed to growth and innovation. It is committed to investing in existing and new talent in India to support the advancement of its business and its customers.
About WTW
WTW (NASDAQ: WTW) delivers data- and insight-driven solutions across people, risk and capital. Leveraging the global insight and local expertise of our colleagues serving 140 countries and markets, we help organizations fine-tune strategy, improve organizational resilience, engage their workforce and maximize performance.
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