Deepinder Goyal as delivery partner: Zomato CEO Deepinder Goyal said on Sunday that malls need to be “more human” with delivery partners, sharing his first-hand experience as a delivery executive picking orders for the food tech giant.
He Zomato The CEO and his wife Grecia Muñoz, who changed her name to Gia Goyal on Instagram, earlier took on the role of delivery partners to deliver orders in Gurugram and get a first-hand experience of the challenges they face.
Sharing his experience in a social media post, Goyal said, “During my second order, I realized that we need to work more closely with malls to improve working conditions for all delivery partners. And malls too They should be more humane with delivery partners. What do you think?” He Zomato The CEO tagged a video with the post explaining the experience.
“We arrived at Ambience Mall in Gurugram to pick up the order at Haldiram’s. I was told to take the other entrance and realized they were asking me to take the stairs. I entered through the main entrance again to make sure there were no elevators. for delivery partners”.
Goyal further said that he climbed the stairs to the third floor and realized that the delivery partners cannot enter the mall and have to wait on the stairs to receive the orders.
“I relaxed with my fellow delivery drivers and at the same time received valuable feedback from them,” he said Zomato the CEO said, adding that he was finally able to sneak in to pick up the order when the stairwell guard “took a little break.”
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